Hospitality IT Supervisor - Guest Tech & Systems Lead

Crescent Hotels & Resorts; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology at the hotel, ensuring systems, hardware, networks, and security remain reliable and efficient. This hands-on role provides technical support to hotel team members and coordinates with vendors as needed.

You will assist with PMS, POS, guest Wi‑Fi, telephony, workstations, and AV gear, manage user accounts and inventory, and help implement cybersecurity best practices while communicating clearly with

Qualifications

• IT or networking experience in hospitality
• Strong troubleshooting and problem-solving abilities
• Experience in a hotel environment preferred
• Familiarity with Hilton platforms is a plus

Responsibilities

• Provide day-to-day IT support for hotel staff and systems.
• Troubleshoot hardware, software, and network issues.
• Assist with PMS, POS, guest Wi-Fi, telephony, workstations and AV systems.
• Coordinate with vendors and corporate IT for escalations.
• Maintain equipment inventory and implement cybersecurity best practices.

Skills

IT support

Networking

PMS

POS

Cybersecurity

Tools

Windows OS

Cisco hardware

VPN

Job description

Crescent Hotels & Resorts is seeking an IT Supervisor to support day-to-day technology at the hotel, ensuring systems, hardware, networks, and security remain reliable and efficient. This hands-on role provides technical support to hotel team members and coordinates with vendors as needed.

You will assist with PMS, POS, guest Wi‑Fi, telephony, workstations, and AV gear, manage user accounts and inventory, and help implement cybersecurity best practices while communicating clearly with