Hotel IT Systems Manager

The Merrill Hotel Muscatine; Muscatine (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Associate Emergency Foundation

Job summary

The Merrill Hotel Muscatine is seeking a Hotel IT Systems Manager to provide day-to-day IT support for on-property teams and to research and implement strategic technology solutions.

Responsibilities include managing PMS/POS hardware and software, vendor contracts, system documentation, project planning, staff training, and maintaining security and brand standards. Strong troubleshooting and project management skills are essential.

Qualifications

• Minimum 3-year experience in hospitality IT, 5+ years in IT System Administration/Management.
• Bachelor's degree in CS, CIS, MIS, or related field.
• Experience with multi-unit IT implementations, preferred.
• Proven troubleshooting abilities and attention to detail.

Responsibilities

• Provide day-to-day IT support for PMS, POS, and property systems.
• Manage third-party contract relations for property IT systems.
• Maintain inventory, maintenance, and documentation of systems.
• Assist in project planning for IT solutions at the property level.
• Assist with staff IT education and training.
• Maintain PSI/PII, GDPR, and brand standards.

Skills

Hospitality IT experience

Project management

Troubleshooting

Stakeholder communication

Education

Bachelor's degree in Computer Science / CIS / MIS

Tools

Windows 10

Windows Server 2019

Office 365

PMS: OnQ

PMS: Opera

PMS: LightSpeed

POS: Agilisys

POS: Micros

POS: Opera

Mitel Prone Switches (IP/Analog)

Networking equipment

SIP

SFTP/FTP

NTP

HTTP(S)

Job description

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.

Essential functions:

• Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
• Point of contact to maintain 3 rd party contract management for property IT systems.
• Maintains inventory, maintenance, and documentation of all systems at the property level.
• Assists in maintenance of project work plans for implementing IT solutions at properties level.
• Assists with education programs (IT related) and training for staff members at property level.
• Assists with maintaining PSI, PII, GDPR and brand standards.
• Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
• Implement ongoing process improvement initiatives.
• Effectively deliver on complex situations and/or problems without guidance or supervision.
• Excellent project management skills and strong ability to prioritize requests from many stakeholders.
• Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).

Education and experience:

• Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
• Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
• Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
• Ability to navigate through rapid changes, flexibility, and imagination to adapt.
• Enjoys working with high energy individuals to solve different challenges.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.