Hotel IT Systems Manager

Peachtree Group; Muscatine (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Associate Emergency Foundation

Job summary

Peachtree Group is seeking a Hotel IT Systems Manager to provide day-to-day IT support for on-property teams and to research and implement strategic technology solutions. You will manage PMS and POS systems, maintain vendor contracts, and drive IT governance across property operations.

The role requires strong project management, excellent communication, and the ability to adapt in a fast-paced hospitality environment. Benefits include comprehensive health coverage and retirement plans.

Qualifications

• Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year experience in IT System Administration/Management.
• Bachelor's degree in Computer Science, Computer Information Systems, MIS, or related field.
• Experience with multi-unit IT implementations across hotel brands (Hilton, Marriott, IHG, Choice) preferred.
• Proven troubleshooting abilities and detail orientation.
• Ability to adapt to rapid changes and work with high-energy teams.

Responsibilities

• Provide day-to-day IT support for hotel teams (PMS, POS, hardware/software) including installation and upgrades.
• Maintain third-party contract management for property IT systems.
• Keep inventory, maintenance, and documentation of all property systems; support SOPs and policies.
• Lead education programs and staff training; ensure compliance with PSI/PII/GDPR and brand standards.
• Deliver on complex IT projects with strong prioritization across stakeholders.

Skills

IT support

PMS & POS systems

Project management

Vendor management

Communication skills

Education

Bachelor's degree in Computer Science or MIS

Tools

Windows 10

Windows Server 2019

Office 365

PMS: OnQ/Opera/LightSpeed

POS: Agilisys/Micros/Opera

Networking equipment

Job description

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.

Essential Functions

• Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
• Point of contact to maintain 3rd party contract management for property IT systems.
• Maintains inventory, maintenance, and documentation of all systems at the property level.
• Assists in maintenance of project work plans for implementing IT solutions at properties level.
• Assists with education programs (IT related) and training for staff members at property level.
• Assists with maintaining PSI, PII, GDPR and brand standards.
• Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
• Implement ongoing process improvement initiatives.
• Effectively deliver on complex situations and/or problems without guidance or supervision.
• Excellent project management skills and strong ability to prioritize requests from many stakeholders.

Proficiencies

• Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).

Education And Experience

• Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
• Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
• Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
• Ability to navigate through rapid changes, flexibility, and imagination to adapt.
• Enjoys working with high energy individuals to solve different challenges.
• Excellent communication skills.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.