Hotel Housekeeping Operations Lead

Corinthia Hotels; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

The Surrey, a Corinthia Hotel in New York City is seeking a Housekeeping Manager to lead the department, ensuring top-tier cleanliness and guest satisfaction. You will support the Director of Housekeeping, oversee laundry, linen, public areas, and rooms teams, and drive service standards across the operation.

You will work with Opera PMS, uphold Forbes and LQA standards, and train staff to maintain exceptional hygiene and efficiency in daily tasks. This role is on-site in New York.

Qualifications

• 2 years’ housekeeping management experience.
• Supervisory experience in a hotel.
• Experience with Opera PMS system.
• Good understanding of housekeeping management systems & processes.
• Excellent attention to details.
• Experience with Forbes and LQA Standards.

Responsibilities

• Support communication to the team and management of measurable housekeeping standards and budget targets.
• Assist in developing and maintaining high housekeeping standards for a positive guest experience.
• Ensure daily tasks are completed accurately and guest requests are handled efficiently.
• Lead by example to maintain good relations with hotel departments and smooth operations.
• Collaborate with the Director of Housekeeping to develop a progressive team environment.
• Maintain cleanliness and service standards across all areas of responsibility.
• Train and monitor the team to ensure standards are understood and followed.

Skills

Housekeeping management

Supervisory experience

Opera PMS

Housekeeping systems

Attention to detail

Forbes & LQA standards

Tools

Opera PMS

Job description

The Surrey, a Corinthia Hotel in New York City is seeking a Housekeeping Manager to lead the department, ensuring top-tier cleanliness and guest satisfaction. You will support the Director of Housekeeping, oversee laundry, linen, public areas, and rooms teams, and drive service standards across the operation.

You will work with Opera PMS, uphold Forbes and LQA standards, and train staff to maintain exceptional hygiene and efficiency in daily tasks. This role is on-site in New York.