Guest Experience Supervisor – Luxury Hotel

Corinthia Hotels; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Surrey, a Corinthia Hotel in New York is seeking a Front Office Supervisor to enhance guest experiences from pre-arrival to post-departure, ensuring service is delivered to the highest standards.

You will oversee day‑to‑day front office operations, manage staffing and handovers, and coordinate with Finance on accounting instructions and hotel credit policies.

Fluency in English is required, additional languages are an advantage, and a degree in Hospitality Management or Tourism is desirable.

Qualifications

• Minimum 3 years Front Office experience in a similar size and star rated hotel.
• Strong background in Front of House/ Front Office operations.
• Fluency in English; additional language is advantageous.
• Knowledge of property management systems (Micros/Fidelio/Opera).

Responsibilities

• In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Assisting with check‑in and check‑outs.
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross‑training in the relevant departments.

Skills

Front Office operations

English fluency

Additional language

Education

Hospitality Management or Tourism

Tools

Micros/Fidelio/Opera

Job description

The Surrey, a Corinthia Hotel in New York is seeking a Front Office Supervisor to enhance guest experiences from pre-arrival to post-departure, ensuring service is delivered to the highest standards.

You will oversee day‑to‑day front office operations, manage staffing and handovers, and coordinate with Finance on accounting instructions and hotel credit policies.

Fluency in English is required, additional languages are an advantage, and a degree in Hospitality Management or Tourism is desirable.