Housekeeping Floor Manager

Corinthia Hotels; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

The Surrey, a Corinthia Hotel in New York City is seeking a Housekeeping Manager to lead the department, ensuring top-tier cleanliness and guest satisfaction. You will support the Director of Housekeeping, oversee laundry, linen, public areas, and rooms teams, and drive service standards across the operation.

You will work with Opera PMS, uphold Forbes and LQA standards, and train staff to maintain exceptional hygiene and efficiency in daily tasks. This role is on-site in New York.

Qualifications

• 2 years’ housekeeping management experience.
• Supervisory experience in a hotel.
• Experience with Opera PMS system.
• Good understanding of housekeeping management systems & processes.
• Excellent attention to details.
• Experience with Forbes and LQA Standards.

Responsibilities

• Support communication to the team and management of measurable housekeeping standards and budget targets.
• Assist in developing and maintaining high housekeeping standards for a positive guest experience.
• Ensure daily tasks are completed accurately and guest requests are handled efficiently.
• Lead by example to maintain good relations with hotel departments and smooth operations.
• Collaborate with the Director of Housekeeping to develop a progressive team environment.
• Maintain cleanliness and service standards across all areas of responsibility.
• Train and monitor the team to ensure standards are understood and followed.

Skills

Housekeeping management

Supervisory experience

Opera PMS

Housekeeping systems

Attention to detail

Forbes & LQA standards

Tools

Opera PMS

Job description

Description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

The Surrey, a Corinthia Hotel is seeking to recruit a Housekeeping Manager. The Housekeeping Manager position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget. The Housekeeping Manager will assist the Director of Housekeeping in providing comprehensive guidance and support to different sections in the housekeeping team which include the laundry, linen room, public areas, and the rooms team to ensure the highest standards are delivered during cleaning, maintenance and servicing of both internal and external guests.

Summary Of Responsibilities

• Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional and committed housekeeping team environment that supports strategic objectives.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Train and monitor the team daily to ensure that standards of service and cleanliness are understood and followed.

Requirements

Skills and Qualifications

• Possess 2 years’ housekeeping management experience
• Must possess previous supervisory skills in a hotel
• Experience working with Opera PMS System
• Good understanding of housekeeping management systems & processes
• Excellent attention to details
• Experience with Forbes and LQA Standards