Head of Housekeeping - Luxury Hotel

Accor; New York (NY); On-site; USD 77,000 - 94,000; Full time

Job summary

Faena New York is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department, ensuring exceptional cleanliness in guest rooms and public areas and coordinating with Front Office, Engineering, and F&B. You will train staff, supervise scheduling, and drive Forbes-level guest service and sanitation standards.

The role requires a minimum of 5 years in luxury hotel housekeeping, with 2 years in supervision, and knowledge of Opera and related tools.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

Responsibilities

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and ordering of linens, guest supplies, and amenities.
• Support VIP and special guest room preparation and follow-up service.
• Maintain lost & found documentation and property-wide cleanliness inspections.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Skills

Attention to detail

Leadership

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Opera PMS

HotSOS

Alice

Job description

Faena New York is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department, ensuring exceptional cleanliness in guest rooms and public areas and coordinating with Front Office, Engineering, and F&B. You will train staff, supervise scheduling, and drive Forbes-level guest service and sanitation standards.

The role requires a minimum of 5 years in luxury hotel housekeeping, with 2 years in supervision, and knowledge of Opera and related tools.