Hotel Guest Services Agent (24/7 Concierge)

Guru Hospitality; San Diego (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Guru Hospitality in San Diego is seeking a guest services associate to provide friendly, efficient service to guests and manage calls to ensure a seamless experience. You will assist with arrivals and departures, including airport transfers and luggage storage, while coordinating with staff to anticipate needs.

The role emphasizes multitasking, teamwork, and quick problem solving in a 24/7 operation. Prior guest service experience is preferred, and the on-site position requires strong

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Detail oriented

Organizational skills

Guest service experience

Team player

Multitasking

Flexible availability

Job description

Guru Hospitality in San Diego is seeking a guest services associate to provide friendly, efficient service to guests and manage calls to ensure a seamless experience. You will assist with arrivals and departures, including airport transfers and luggage storage, while coordinating with staff to anticipate needs.

The role emphasizes multitasking, teamwork, and quick problem solving in a 24/7 operation. Prior guest service experience is preferred, and the on-site position requires strong