Hospitality Call Center Agent — 24/7 Guest Support

Guru Hospitality; Norman (OK); On-site; USD 18,000 - 25,000; Full time

Job summary

Guru Hospitality in Norman, OK is seeking a Guest Services Associate to deliver friendly, professional service to guests and ensure a seamless experience from check-in to check-out.

You will anticipate guest needs, assist with arrivals and departures, including airport transfers and luggage storage, manage all hotel calls, and clearly communicate essential information to both guests and staff in a fast-paced 24-hour operation.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organizational skills

Detail-oriented

Team-player

Multitasking

Flexible

Job description

Guru Hospitality in Norman, OK is seeking a Guest Services Associate to deliver friendly, professional service to guests and ensure a seamless experience from check-in to check-out.

You will anticipate guest needs, assist with arrivals and departures, including airport transfers and luggage storage, manage all hotel calls, and clearly communicate essential information to both guests and staff in a fast-paced 24-hour operation.