Hospitality Front Desk Specialist | Guest Experience Lead

24-7 Hotel Management; Hampton (VA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

24-7 Hotel Management is seeking a Guest Services Agent to deliver exceptional experiences at the front desk and beyond, engaging guests with a warm, professional demeanor. The role involves facilitating check-ins/outs, answering service inquiries, and guiding guests to local attractions to ensure a memorable stay.

Candidates should excel in interpersonal communications, multitasking in a fast-paced environment, and maintaining accurate guest records while upholding brand standards for service

Qualifications

• Friendliness and professionalism when interacting with guests.
• Ability to communicate with staff and guests from diverse backgrounds.
• Knowledge of local events and attractions to make recommendations.
• Willingness and ability to multitask as daily priorities change.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Check-in and check-out guests with a positive experience.
• Greet, register, and assign rooms in a warm, professional manner.
• Answer inquiries about hotel services, dining, and directions.
• Keep records of room availability and guest accounts; manage reservations.
• Post charges and handle payments accurately; assist with mail and messages.

Skills

Exceptional interpersonal skills

Effective communication

Local events knowledge

Multitasking

Guest satisfaction focus

Verbal and written communication

Job description

24-7 Hotel Management is seeking a Guest Services Agent to deliver exceptional experiences at the front desk and beyond, engaging guests with a warm, professional demeanor. The role involves facilitating check-ins/outs, answering service inquiries, and guiding guests to local attractions to ensure a memorable stay.

Candidates should excel in interpersonal communications, multitasking in a fast-paced environment, and maintaining accurate guest records while upholding brand standards for service