Guest Experience Concierge

Plazahotelelpaso; San Diego (CA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Competitive wages for full time and/or

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Telus Health access

Travel Discounts

Commuter benefits

Wellness program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in San Diego to greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. You will use the PMS system to check in guests, handle payments, and assist with reservations, aiming to maximize guest satisfaction.

Ideal candidates have a high school diploma or equivalent and prior customer service experience. Knowledge of PMS systems is preferred; some shifts may include holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Register guests to hotel rooms and handle payments.
• Make and adjust reservations and confirm details.
• Transmit messages using the PMS system and phones.
• Respond to guest requests and resolve complaints.
• Help with breakfast area or luggage during peak periods.
• Ensure guest satisfaction and safety compliance.
• Perform duties as requested by management.

Skills

Customer service experience

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in San Diego to greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. You will use the PMS system to check in guests, handle payments, and assist with reservations, aiming to maximize guest satisfaction.

Ideal candidates have a high school diploma or equivalent and prior customer service experience. Knowledge of PMS systems is preferred; some shifts may include holidays and weekends.