Guest Experience Agent — 24/7 Call & Concierge

Guru Hospitality; Wilmington (DE); On-site; USD 35,000 - 42,000; Full time

Job summary

Guru Hospitality in Wilmington, Delaware seeks a Guest Services professional to deliver friendly, efficient service and ensure a seamless guest experience. You will anticipate guest needs and provide quick, effective solutions, including arrivals/departures and handling hotel calls with care.

This role requires a minimum of one year in guest or customer service, a team-player mindset, multitasking ability, and flexibility to operate in a 24-hour environment.

Qualifications

• Passion for delivering exceptional customer service with strong organizational and detail-oriented skills.
• Minimum of one year of experience in a similar role.
• Experience in guest or customer service, with a team-player mindset and the ability to multitask.
• Flexible and adaptable to meet the needs of a 24-hour operation.

Responsibilities

• Provide friendly, efficient, and professional service to guests, ensuring a seamless experience.
• Anticipate guest needs and offer quick, effective solutions.
• Assist with guest arrivals and departures, including airport transfers and luggage storage.
• Answer and manage all incoming hotel calls, directing them appropriately.
• Communicate essential information to both guests and staff as needed.

Skills

Customer service

Organization

Detail-oriented

Team player

Multitasking

Flexibility

Job description

Guru Hospitality in Wilmington, Delaware seeks a Guest Services professional to deliver friendly, efficient service and ensure a seamless guest experience. You will anticipate guest needs and provide quick, effective solutions, including arrivals/departures and handling hotel calls with care.

This role requires a minimum of one year in guest or customer service, a team-player mindset, multitasking ability, and flexibility to operate in a 24-hour environment.