Hotel Guest Experience Specialist (Front Desk)

Hampton-By-Hilton; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401K matching

Paid time off and holidays

Tuition assistance

Employee discounts

Job summary

The Hampton-By-Hilton in Florida is seeking a Front Desk Agent to warmly welcome guests, check them in, and provide accurate information on room rates, packages, and services.

You will resolve guest issues, coordinate with housekeeping to maintain room status, and remain calm and professional while upholding the brand guiding principles. Shifts include early and late hours; prior hotel experience and basic computer skills are required.

Qualifications

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).
• Proficiency with computers.
• Basic math skills.

Responsibilities

• Process all guest check-ins and verify registration information with the guest.
• Handle overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Skills

Customer service

Communication

Punctuality

Problem solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

POS system

Computers

Job description

The Hampton-By-Hilton in Florida is seeking a Front Desk Agent to warmly welcome guests, check them in, and provide accurate information on room rates, packages, and services.

You will resolve guest issues, coordinate with housekeeping to maintain room status, and remain calm and professional while upholding the brand guiding principles. Shifts include early and late hours; prior hotel experience and basic computer skills are required.