Guest Service Specialist - Hospitality & Check-in Pro

Hampton Inn by Hilton; Springfield Township (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Hampton by Hilton is seeking a Guest Service Agent to warmly welcome guests, manage reservations, and assist with information requests. The role focuses on efficient check-in/check-out, cash handling, and ensuring a high level of hospitality throughout the guest stay.

The position requires strong communication and problem-solving skills, with the ability to handle guest inquiries and resolve issues while maintaining brand standards.

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to handle cash and payments.
• Strong communication and problem-solving skills.

Responsibilities

• Check guests in and out efficiently and in a friendly manner.
• Take reservations on property and assist with general information.
• Post guest charges, compute bills, collect payments, and make change as required.
• Follow cash handling procedures and maintain high service standards.
• Coordinate room assignments and pre-arrivals; monitor room availability.
• Handle guest mail and messages and log pertinent information.

Job description

Hampton by Hilton is seeking a Guest Service Agent to warmly welcome guests, manage reservations, and assist with information requests. The role focuses on efficient check-in/check-out, cash handling, and ensuring a high level of hospitality throughout the guest stay.

The position requires strong communication and problem-solving skills, with the ability to handle guest inquiries and resolve issues while maintaining brand standards.