Guest Experience Agent — Travel Perks Included

Hilton; Fort Lauderdale (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Fort Lauderdale is seeking a friendly Guest Service Agent to greet guests, manage the check-in and check-out process, and provide detailed local knowledge to ensure a memorable stay. You will upsell hotel services and respond promptly to guest requests, maintaining the high standard of hospitality Hilton is known for.

Ideal candidates are customer-focused, professional, and able to handle busy front desk tasks with grace.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Fort Lauderdale is seeking a friendly Guest Service Agent to greet guests, manage the check-in and check-out process, and provide detailed local knowledge to ensure a memorable stay. You will upsell hotel services and respond promptly to guest requests, maintaining the high standard of hospitality Hilton is known for.

Ideal candidates are customer-focused, professional, and able to handle busy front desk tasks with grace.