Front Desk Guest Experience Specialist

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent at the Hampton Inn Convention Center in Orlando to assist guests with check-in/check-out and to handle all phone calls and guest requests in line with hotel policies.

The role requires a GED or high school diploma, at least one year of hotel experience, and basic computer skills. You will maintain positive guest relations, process payments, and coordinate with other departments to ensure a seamless stay.

Qualifications

• High School/GED required.
• 1 year of previous hotel experience.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs and respond promptly.
• Handle guest check-ins and verify registration information.
• Process payments and input billing information into the system.
• Coordinate with Bell/Housekeeping to ensure guest needs are met.

Skills

Hotel experience

Basic computer skills

Education

GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent at the Hampton Inn Convention Center in Orlando to assist guests with check-in/check-out and to handle all phone calls and guest requests in line with hotel policies.

The role requires a GED or high school diploma, at least one year of hotel experience, and basic computer skills. You will maintain positive guest relations, process payments, and coordinate with other departments to ensure a seamless stay.