Guest Experience Agent — Front Desk & Check-In

Hampton-By-Hilton; Pleasant Valley Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long/Short Term

401-K

Supplemental Insurance

Travel Discounts

Professional Growth and Development

Job summary

Hampton-By-Hilton is seeking a Front Desk Agent to greet guests, check them in and out, and deliver outstanding service at a busy hotel in Iowa. You will be the first friendly face guests meet, helping with requests and information throughout their stay.

The role requires strong English communication, comfort with computer systems, and accuracy in handling cash and credit transactions. Physical tasks include standing and lifting up to 20 pounds as needed.

Qualifications

• Excellent English communication skills.
• Ability to read, write, and speak fluently.
• Comfort with computer systems to check guests in/out.
• Willingness to lift or move up to 20 pounds.

Responsibilities

• Provide the first impression and exceptional service.
• Welcome and assist guests in person and over the phone.
• Process check-ins and check-outs and handle cash/credit transactions.
• Operate the computer systems and POS to support guest needs.

Skills

Customer service

English proficiency

Cash handling

Tools

POS system

Job description

Hampton-By-Hilton is seeking a Front Desk Agent to greet guests, check them in and out, and deliver outstanding service at a busy hotel in Iowa. You will be the first friendly face guests meet, helping with requests and information throughout their stay.

The role requires strong English communication, comfort with computer systems, and accuracy in handling cash and credit transactions. Physical tasks include standing and lifting up to 20 pounds as needed.