Flexible Front Desk: Guest Experience Specialist

Hilton Boca Raton Suites; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Insurance

Short and Long Term Disability

Voluntary Critical Illness and Accident Insurance

Employee Travel Discounts

Free Uniforms and Safety Shoes

Job summary

Hilton Boca Raton Suites is inviting applications for the Front Desk Agent position. This role focuses on creating memorable experiences for guests through excellent customer service, starting from reservations until departure.

Responsibilities include greeting guests, managing check-ins and check-outs, resolving questions and complaints, and promoting hotel services. Ideal candidates will have at least 1 year of experience in customer service and must be flexible with scheduling. Benefits include medical insurance, a 401(k) with company match, and travel discounts.

Qualifications

• 1 year experience in Customer Service or Hospitality Industry.
• Excellent customer service and computer skills.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Welcome and register guests, providing information as needed.
• Check out departing guests according to hotel procedures.
• Resolve guest questions and complaints in a timely manner.
• Promote hotel rooms and seasonal promotions.

Skills

Customer Service

Multi-Tasking

Problem Solving

Time-Management

Detail Oriented

ONQ

Education

High School

Job description

Hilton Boca Raton Suites is inviting applications for the Front Desk Agent position. This role focuses on creating memorable experiences for guests through excellent customer service, starting from reservations until departure.

Responsibilities include greeting guests, managing check-ins and check-outs, resolving questions and complaints, and promoting hotel services. Ideal candidates will have at least 1 year of experience in customer service and must be flexible with scheduling. Benefits include medical insurance, a 401(k) with company match, and travel discounts.