Hotel Guest Experience Leader

Hotel Management and Consulting, Inc.; Indio (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly pay dependent on experience

DailyPay access

Medical, dental, and vision benefits

Paid time off for full-time employees

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a Lead Guest Attendant to guide front-of-house operations in a hospitality setting. You will train staff, monitor guest feedback, and assist in housekeeping and related duties to maintain service standards.

The role emphasizes team leadership, problem-solving, and proactive scheduling to ensure smooth daily operations and guest satisfaction at the property level.

Qualifications

• Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Team Lead: Train and guide staff, discuss performance with the GM, attend and lead staff huddles.
• Financial: Post checks in PMS, maintain weekly labor tracker, manage payment reports, postpaid outs and receipts.
• Guest Relations: Monitor guest feedback, follow up on concerns, suggest and sell amenities, ensure security.
• Housekeeping: Assign rooms, assist GM in inspecting rooms.
• Other: Manage inventory, check emails, liaise with vendors and guests, foster teamwork.
• Sales & Marketing: Assist in-house guest sales and marketing to increase occupancy.
• Teamwork: Assist with housekeeping duties, complete laundry and public space tasks, cover shifts as needed.
• Emergency Procedures: Follow property emergency procedures and ensure security needs are met.
• Other Duties as Assigned.

Skills

Leadership

Team Building

Communication

Problem Solving

Time Management

Proactive

Schedule Flexibility

Computer Skills

Job description

Hotel Management and Consulting, Inc. is seeking a Lead Guest Attendant to guide front-of-house operations in a hospitality setting. You will train staff, monitor guest feedback, and assist in housekeeping and related duties to maintain service standards.

The role emphasizes team leadership, problem-solving, and proactive scheduling to ensure smooth daily operations and guest satisfaction at the property level.