Guest Experience Lead - Front Desk & Lobby

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit & Parking

Quarterly Bonuses

Employee Assistance & Wellness

Educational/Professional Development

Technology Reimbursements

Referral Bonus Program

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experiences. The role extends beyond standard tasks, driving guest satisfaction, managing daily front office logistics, mentoring team members, and upholding a premier Hyatt experience in a vibrant locale.

You will interview, train, schedule, coach, and support associates, oversee operations in the manager's absence, and model service excellence while adhering to HHM values and safety

Qualifications

• Associate’s or Bachelor’s degree in hospitality, business, or related field preferred.
• 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
• Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.

Responsibilities

• Lead front desk operations and guest services daily.
• Coach and develop associates to brand standards and HHM core values.
• Monitor front office systems and balances; perform basic front office bookkeeping and audits.
• Resolve guest complaints and negotiate解决s to ensure guest satisfaction.

Skills

Guest relations

Team leadership

Communication

Education

Associate’s or Bachelor’s degree in hospitality or related field

Tools

PMS proficiency

Job description

Hyatt Hotels Corporation is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experiences. The role extends beyond standard tasks, driving guest satisfaction, managing daily front office logistics, mentoring team members, and upholding a premier Hyatt experience in a vibrant locale.

You will interview, train, schedule, coach, and support associates, oversee operations in the manager's absence, and model service excellence while adhering to HHM values and safety