Hotel Guest Communications Specialist

Montage Hotels & Resorts; Healdsburg (CA); Presencial; USD 29.000 - 39.000; Jornada completa

Descripción de la vacante

Montage Hotels & Resorts in Healdsburg, CA seeks a PBX Operator to manage all guest communications with a professional and welcoming approach. You will handle calls, messages, and guest inquiries while staying aware of local events and hotel procedures.

The role requires excellent telephone etiquette, strong verbal and written communication, and the ability to multi-task in a fast-paced hotel environment. The position offers on-site hours and competitive pay.

Formación

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsabilidades

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned

Conocimientos

Multitasking

Telephone etiquette

Customer service

Verbal communication

Written communication

Computer basics

Switchboard experience

Educación

High School Diploma

Descripción del empleo

Montage Hotels & Resorts in Healdsburg, CA seeks a PBX Operator to manage all guest communications with a professional and welcoming approach. You will handle calls, messages, and guest inquiries while staying aware of local events and hotel procedures.

The role requires excellent telephone etiquette, strong verbal and written communication, and the ability to multi-task in a fast-paced hotel environment. The position offers on-site hours and competitive pay.