Hotel PBX & Guest Services Dispatcher

Bethesdan Hotel; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Bethesdan Hotel is seeking a PBX Operator to handle reservations and communications for guests, ensuring a smooth and courteous guest experience. You will answer calls, route to correct extensions, and assist with reservations across channels.

The role requires strong English communication, a professional appearance, and a team-oriented approach. You will work in a fast-paced hotel environment, supporting guest services and security as needed.

Qualifications

• Must communicate in English and provide clear, friendly assistance.
• Professional appearance and team-oriented attitude.
• Ability to input and retrieve information using a computer system.

Responsibilities

• Answer and route phone calls to appropriate extensions.
• Greet callers with a positive, clear voice.
• Manage reservations via phone, email, and booking platforms.
• Dispatch for security and guest services as needed.
• Provide information via paging system and two-way radios during emergencies and guest requests.

Skills

English Proficiency

Customer Service

Team Player

Phone Etiquette

Computer Literacy

Education

High School Diploma

Tools

PBX System

Job description

Bethesdan Hotel is seeking a PBX Operator to handle reservations and communications for guests, ensuring a smooth and courteous guest experience. You will answer calls, route to correct extensions, and assist with reservations across channels.

The role requires strong English communication, a professional appearance, and a team-oriented approach. You will work in a fast-paced hotel environment, supporting guest services and security as needed.