Guest Communications Specialist

Montage International; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage International in Healdsburg, California, seeks a PBX Operator to manage all guest and internal calls with professionalism and courtesy. You will handle wake-up calls, messages, and general switchboard duties, while coordinating with hotel departments to ensure guest satisfaction.

The role requires basic computer skills, strong communication, and the ability to multi-task in a fast-paced hospitality environment. It is an onsite position with standard hotel scheduling considerations.

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Staying aware of daily events, restaurant, entertainment, and local area events.
• Ensuring wake up calls are properly monitored and placed within hotel policies.
• Managing 3-4 calls per minute.
• Posting appropriate telephone charges when required.
• Coordinating emergency procedures and life safety communications.
• Assisting front desk with miscellaneous tasks as needed.

Skills

Verbal communication

Written communication

Multi-tasking

Customer service

Telephone etiquette

Ability to work indoors

Education

High School Diploma or equivalent

Tools

Computer basics

Job description

Montage International in Healdsburg, California, seeks a PBX Operator to manage all guest and internal calls with professionalism and courtesy. You will handle wake-up calls, messages, and general switchboard duties, while coordinating with hotel departments to ensure guest satisfaction.

The role requires basic computer skills, strong communication, and the ability to multi-task in a fast-paced hospitality environment. It is an onsite position with standard hotel scheduling considerations.