Guest Communications Specialist

Montage Hotels & Resorts; Newport Beach (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Montage International in Newport Beach, CA is seeking a PBX Operator to manage all guest communications with professionalism and care. The role centers on accurate call handling, message forwarding, and assisting the front desk with administrative tasks while staying aware of hotel events and safety policies.

Ideal candidates will have a High School Diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced hospitality setting.

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Coordinating communications within the hotel, including emergency procedures and life safety.

Skills

Verbal & written communication

Multi-tasking

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Montage International in Newport Beach, CA is seeking a PBX Operator to manage all guest communications with professionalism and care. The role centers on accurate call handling, message forwarding, and assisting the front desk with administrative tasks while staying aware of hotel events and safety policies.

Ideal candidates will have a High School Diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced hospitality setting.