Guest Communications Concierge

Montage International; Newport Beach (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Montage International in Newport Beach seeks a friendly PBX Operator to be the heartbeat of our hotel communications. You will handle all guest and in-house calls, deliver prompt switchboard service, take messages, and support front desk with routine tasks.

The ideal candidate has a High School diploma or equivalent, strong verbal and written communication, and the ability to multitask in a fast-paced luxury environment. Familiarity with basic computers and telephone etiquette is essential.

Qualifications

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Remaining aware of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards.
• Managing 3-4 calls per minute.
• Posting appropriate telephone charges when required.
• Adhering to safety regulations and emergency procedures.
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more.
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary.
• Performing any other job related duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Basic computer skills

Education

High School Diploma or equivalent

Tools

PBX system

Job description

Montage International in Newport Beach seeks a friendly PBX Operator to be the heartbeat of our hotel communications. You will handle all guest and in-house calls, deliver prompt switchboard service, take messages, and support front desk with routine tasks.

The ideal candidate has a High School diploma or equivalent, strong verbal and written communication, and the ability to multitask in a fast-paced luxury environment. Familiarity with basic computers and telephone etiquette is essential.