Hotel Communications Specialist

montage; Bluffton (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a friendly PBX Operator to manage all incoming and outgoing hotel communications and assist guests with requests. This on-site role requires excellent phone etiquette, strong multitasking, and basic computer skills; prior switchboard experience is preferred.

Join a luxury hospitality team and contribute to guest satisfaction. Responsibilities include handling calls, forwarding messages, coordinating with departments, and monitoring wake-up calls

Qualifications

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests and take messages when necessary.
• Forwarding messages and faxes to guests and departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Coordinate communications within the hotel, including emergencies and alarms.
• Assist front desk with miscellaneous tasks as needed.
• Perform other related duties as assigned.

Skills

Telephone etiquette

Customer service

Verbal & written communication

multitasking

Basic computer skills

Education

High School Diploma or equivalent

Job description

Montage International in Bluffton, SC is seeking a friendly PBX Operator to manage all incoming and outgoing hotel communications and assist guests with requests. This on-site role requires excellent phone etiquette, strong multitasking, and basic computer skills; prior switchboard experience is preferred.

Join a luxury hospitality team and contribute to guest satisfaction. Responsibilities include handling calls, forwarding messages, coordinating with departments, and monitoring wake-up calls