Hotel GM: Profitability & Guest Experience Leader

Highgate Hotels, LP; Richmond (VA); On-site; USD 80,000 - 85,000; Full time

Job summary

Highgate Hotels, LP is seeking a General Manager for the Residence Inn Richmond location to drive profitability through revenue generation, cost control, and guest satisfaction. You will lead and train hotel staff, monitor budgets, and ensure compliance with company standards.

The role requires 6+ years in hotels or equivalent, with a track record of leadership, financial stewardship, and exceptional guest service.

Qualifications

• 6+ years progressive hotel or related experience required.
• Alternative: 4-year college degree with 4–5 years related experience.
• 2-year college degree with 5–6 years related experience accepted.

Responsibilities

• Oversee daily hotel operations to maintain profitability and guest satisfaction.
• Lead weekly meetings and training per Highgate standards.
• Manage budgeting, financial reviews, and cost controls.
• Develop managers for advancement through structured training programs.
• Maintain compliance with SOPs and drive revenue through sales efforts.

Skills

Leadership

Communication

Multitasking

Guest service

Staff training

Budgeting

Education

4-year college degree

2-year college degree

Job description

Highgate Hotels, LP is seeking a General Manager for the Residence Inn Richmond location to drive profitability through revenue generation, cost control, and guest satisfaction. You will lead and train hotel staff, monitor budgets, and ensure compliance with company standards.

The role requires 6+ years in hotels or equivalent, with a track record of leadership, financial stewardship, and exceptional guest service.