Hotel General Manager: Profit, People & Guest Experience

Highgate; Richmond (VA); On-site; USD 125,000 - 150,000; Full time

Job summary

Highgate Hotels Richmond seeks an experienced General Manager to drive profitability through revenue generation, cost control, guest satisfaction, and staff development. This role oversees operations, budgeting, and training to meet brand standards and optimize performance across all departments, including sales and service.

You will lead a team of managers, mentor talent, and ensure adherence to Highgate SOPs while delivering superior guest experiences in a select-service environment.

Qualifications

• Experience managing hotel operations and staff.
• Ability to train managers to Highgate standards.
• Strong financial oversight and budgeting discipline.

Responsibilities

• Oversee profitability through revenue generation and cost control.
• Lead department heads and coordinate training per SOPs.
• Conduct weekly and monthly financial reviews with leadership.
• Drive hotel sales, host client meetings and events.
• Ensure compliance with Highgate policies and brand standards.

Skills

Leadership

Budgeting

Sales skills

People management

Communication

Education

Four-year college degree

Job description

Highgate Hotels Richmond seeks an experienced General Manager to drive profitability through revenue generation, cost control, guest satisfaction, and staff development. This role oversees operations, budgeting, and training to meet brand standards and optimize performance across all departments, including sales and service.

You will lead a team of managers, mentor talent, and ensure adherence to Highgate SOPs while delivering superior guest experiences in a select-service environment.