Hotel General Manager: Profit & Guest Experience Leader

Highgate; San Jose (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a General Manager for the Residence Inn San Jose. You will drive profitability through revenue generation, cost control, and exceptional guest service while growing and mentoring the hotel leadership team.

The role requires leadership in operations, sales efforts, and adherence to Highgate standards across all departments; you will report to the Regional Director of Operations and partner with the Sales Director to maximize performance.

Qualifications

• Progressive hotel management experience with proven leadership.
• Experience in budgeting and financial reporting.
• Strong training and development focus for managers.
• Proven ability to drive sales and guest satisfaction.
• Excellent communication and team-building skills.

Responsibilities

• Tour operating departments daily and adjust as needed with department heads.
• Lead weekly staff meetings and manager training per Highgate standards.
• Meet all financial review dates and corporate programs in a timely fashion.
• Develop managers for future advancement through training programs.
• Forecast monthly the hotel's financial position and analyze data.

Skills

Hotel management

Budgeting

Staff training

Sales leadership

Guest relations

Job description

Highgate Hotels is seeking a General Manager for the Residence Inn San Jose. You will drive profitability through revenue generation, cost control, and exceptional guest service while growing and mentoring the hotel leadership team.

The role requires leadership in operations, sales efforts, and adherence to Highgate standards across all departments; you will report to the Regional Director of Operations and partner with the Sales Director to maximize performance.