Hotel GM: Guest Experience & Operations Leader

ESA Management, LLC; Eden Prairie (MN); On-site; USD 54,000 - 66,000; Full time

Job summary

Extended Stay America in the Minneapolis area (Eden Prairie) seeks an experienced hospitality leader to manage hotel operations, ensure guest satisfaction, and uphold company brand standards. The role provides leadership to associates and partners with the District Manager to optimize performance.

Responsibilities include recruiting and training staff, maintaining cleanliness, controlling costs, and delivering a great guest experience for guests and guests’ needs in a fast-paced environment.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass a motor vehicle check.
• 2-year degree highly preferred.

Responsibilities

• Oversee hotel operations to ensure guest satisfaction and brand standards.
• Recruit, interview, and train associates; onboard new staff.
• Manage budget and labor costs; monitor procurement and purchasing.
• Lead daily team meetings and maintain high cleanliness standards.
• Ensure compliance with policies and driver license checks.

Skills

Hospitality management

Customer service

Spanish conversational

Communication

Computer literacy

Education

2-year degree

Tools

Email proficiency

Word processing

Spreadsheet

Job description

Extended Stay America in the Minneapolis area (Eden Prairie) seeks an experienced hospitality leader to manage hotel operations, ensure guest satisfaction, and uphold company brand standards. The role provides leadership to associates and partners with the District Manager to optimize performance.

Responsibilities include recruiting and training staff, maintaining cleanliness, controlling costs, and delivering a great guest experience for guests and guests’ needs in a fast-paced environment.