Hotel Operations Lead – Guest Experience

Extended Stay America; San Carlos (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America is seeking a Team Lead to assist the General Manager in daily hotel operations and guest satisfaction. You will help supervise 8–15 hourly associates, uphold brand standards, and participate in budgeting and cost-control measures to maximize GOP and EBITDA.

The role requires strong English communication, experience with hotel PMS, and a constructive leadership approach to guide teams in a fast-paced environment.

Qualifications

• Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
• Operate the property management system technology.
• Oversee/supervise daily activities of 8 to 15 hourly associates.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Assists GM in training associates on brand standards and job performance expectations.

Skills

English skills

PMS knowledge

Supervision

Budget awareness

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Team Lead to assist the General Manager in daily hotel operations and guest satisfaction. You will help supervise 8–15 hourly associates, uphold brand standards, and participate in budgeting and cost-control measures to maximize GOP and EBITDA.

The role requires strong English communication, experience with hotel PMS, and a constructive leadership approach to guide teams in a fast-paced environment.