Hotel General Manager — Guest Experience Leader

Extended Stay America; Eden Prairie (MN); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Long Term Disability

401(k) Savings Plan

Paid Time Off

EAP

Employee Perks Program

Job summary

Extended Stay America is seeking a results-driven General Manager to lead daily hotel operations in Eden Prairie, MN, ensuring top-tier guest experiences and financial performance. You will uphold brand standards, drive associate engagement, and foster a strong workplace culture.

You will oversee housekeeping, front desk, and maintenance, manage staffing and training programs, and partner with district leadership to optimize hotel results and guest satisfaction across all touchpoints.

Qualifications

• Minimum three years of hospitality management experience or equivalent.
• Customer experience is essential.
• Valid driver’s license and motor vehicle check required.
• Two-year degree preferred.
• Basic computer skills (email, word processing, spreadsheets).
• Spanish language skills are a plus.

Responsibilities

• Demonstrates commitment to guest experience and brand standards.
• Resolves guest issues in line with company goals.
• Maintains rooms and public areas to the highest cleanliness standards and brand standards.
• Performs daily room and Guest Ready inspections.
• Leads ESA Brand Standards and ongoing improvement efforts.
• Recruits, interviews, and hires staff following procedures.
• Onboards and trains associates with Best Day Ever and ESA University programs.
• Drives positive work environment through teamwork and recognition.
• Collaborates with District Manager to optimize associate performance.
• Conducts daily team meetings to discuss updates and hotel needs.
• Provides teams with tools and supplies to perform their jobs.
• Manages PAR levels and purchasing within budget and approved vendors.
• Oversees cash handling and guest balances; ensures timely payments.
• Generates lead flow and market awareness for new opportunities.

Skills

English proficiency

Verbal communication

Written communication

Guest interaction

Spanish helpful

Education

Two-year degree or equivalent

Job description

Extended Stay America is seeking a results-driven General Manager to lead daily hotel operations in Eden Prairie, MN, ensuring top-tier guest experiences and financial performance. You will uphold brand standards, drive associate engagement, and foster a strong workplace culture.

You will oversee housekeeping, front desk, and maintenance, manage staffing and training programs, and partner with district leadership to optimize hotel results and guest satisfaction across all touchpoints.