Hotel General Manager: Guest Experience Leader

Extended Stay America; Fridley (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

Extended Stay America in Fridley, MN seeks an experienced General Manager to lead hotel operations, ensure guest satisfaction, and uphold brand standards. You will drive revenue, manage expenses, and foster a positive workplace.

The role requires 3+ years in hospitality management, strong leadership, and a focus on quality, safety, and guest experience. On-site position with weekly pay and competitive benefits.

Qualifications

• Minimum three years related hospitality management experience required.
• Customer experience required.
• Conversational or proficient in Spanish is preferred.
• 2-year degree highly preferred.

Responsibilities

• Promotes 100% commitment to guest experience.
• Resolves guest issues per company goals and objectives.
• Maintains high cleanliness standards and brand compliance.
• Completes daily room and Guest Ready inspections.
• Manages brand standards and continuous improvement.
• Recruits, interviews, screens, and hires staff following procedures.
• Onboards and trains new associates including ESA University training.
• Leads team through daily meetings and open communication.
• Coaches and enforces company policies with fairness.
• Maintains inventory levels and budget-compliant purchasing.
• Oversees staff scheduling to manage labor costs.
• Manages cash handling and guest balances.
• Monitors lead generation and market awareness.

Skills

Project management

Staff management

Time management

Spanish

Customer experience

Education

2-year degree

Job description

Extended Stay America in Fridley, MN seeks an experienced General Manager to lead hotel operations, ensure guest satisfaction, and uphold brand standards. You will drive revenue, manage expenses, and foster a positive workplace.

The role requires 3+ years in hospitality management, strong leadership, and a focus on quality, safety, and guest experience. On-site position with weekly pay and competitive benefits.