Hotel General Manager - Sales & Operations Lead

Highgate; Exton (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer匹配

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Paid jury duty leave

Job summary

Highgate Hotels in Exton, PA seeks an Assistant General Manager to drive hotel profitability through revenue generation, cost control, guest satisfaction and staff development. The role requires ensuring standards across departments and compliance with SOPs.

You will lead sales efforts with key accounts, supervise daily operations, mentor managers, and coordinate budgeting and annual planning to meet financial goals. Bachelor's degree preferred and 5–6 years in hospitality are expected.

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.

Skills

Communication skills

Leadership

Team management

Guest service

Education

Bachelor's Degree

Job description

Highgate Hotels in Exton, PA seeks an Assistant General Manager to drive hotel profitability through revenue generation, cost control, guest satisfaction and staff development. The role requires ensuring standards across departments and compliance with SOPs.

You will lead sales efforts with key accounts, supervise daily operations, mentor managers, and coordinate budgeting and annual planning to meet financial goals. Bachelor's degree preferred and 5–6 years in hospitality are expected.