Hotel General Manager — Lead Profit & Guest Experience

Fairfield Inn Scranton; Dickson City (Lackawanna County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a General Manager for Fairfield Inn Scranton in Dickson City, PA. The GM drives profitability through revenue generation, cost control, guest satisfaction, and staff development, while upholding Highgate standards across all departments.

The role requires strong leadership, budget management, and hands-on oversight of operations, training, and sales activities to ensure a top-tier guest experience.

Qualifications

• Progressive hotel management experience is required.
• Strong leadership and people management skills.
• Ability to maintain high service standards and budget discipline.

Responsibilities

• Tour operating departments daily and adjust plans with department heads.
• Lead weekly staff meetings and training per Highgate standards.
• Conduct monthly financial reviews with department managers and supervisors.
• Oversee budget processes and maintain accounting procedures.
• Develop managers through training and mentoring programs.
• Lead sales initiatives, client calls, and on-site meetings daily.

Skills

Leadership

Guest satisfaction

Budgeting

Training & development

Communication

Multitasking

Attendance

Education

4-year college degree

Job description

Highgate Hotels is seeking a General Manager for Fairfield Inn Scranton in Dickson City, PA. The GM drives profitability through revenue generation, cost control, guest satisfaction, and staff development, while upholding Highgate standards across all departments.

The role requires strong leadership, budget management, and hands-on oversight of operations, training, and sales activities to ensure a top-tier guest experience.