Hotel Operations Leader – Assistant General Manager

Highgate; North Wales (Montgomery County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels is seeking an Assistant General Manager for its North Wales, PA property. The role focuses on profitability through revenue growth, cost control, guest satisfaction, and staff development.

You will lead daily operations, collaborate with department heads, and drive service excellence while upholding Highgate standards. You will manage sales efforts, training programs, budgeting, and compliance, with an emphasis on proactive leadership and guest-centric service.

Qualifications

• Minimum 5–6 years progressive hotel experience.
• Bachelor’s degree preferred.
• Strong leadership and communication skills.
• Ability to train and develop managers.

Responsibilities

• Drive hotel sales through top accounts, client meetings, and events.
• Oversee daily operations with department heads and managers.
• Conduct regular staff trainings and performance reviews.
• Monitor budgets, productivity, and financial targets.
• Ensure adherence to SOPs and brand standards.

Skills

Leadership

Sales aptitude

Guest service

Training

Communication

Multitasking

Education

Bachelor's degree

Job description

Highgate Hotels is seeking an Assistant General Manager for its North Wales, PA property. The role focuses on profitability through revenue growth, cost control, guest satisfaction, and staff development.

You will lead daily operations, collaborate with department heads, and drive service excellence while upholding Highgate standards. You will manage sales efforts, training programs, budgeting, and compliance, with an emphasis on proactive leadership and guest-centric service.