Guest Services & Front Office Leader

Highgate; Exton (PA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer–m

Job summary

Highgate Hotels in Exton, PA seeks a Front Office Manager to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

The role requires leadership of front desk staff, collaboration with housekeeping and accounting, and adherence to SOPs. Candidates should have strong customer service, supervisory experience, and proficiency with Windows and Microsoft Office.

Qualifications

• Minimum 5 years in a hotel or related field; supervisory experience required.
• Strong customer service and communication skills.
• Proficient with Windows and Microsoft Office.
• Flexible to long hours and shift changes.

Responsibilities

• Respond to guest requests, problems, and complaints promptly to ensure satisfaction.
• Motivate and coach Guest Services staff per SOPs.
• Manage daily revenue and occupancy analyses and flash reports.
• Prepare schedules and payroll data in a timely fashion.
• Maintain strong inter-departmental communication and service standards.
• Oversee front desk operations including POS and phone systems.

Skills

Customer Service

Communication

Windows

Microsoft Office

Payroll

Scheduling

Education

2-year college degree + 3+ years hotel experience

Tools

Front Desk System

P.B.X. System

Job description

Highgate Hotels in Exton, PA seeks a Front Office Manager to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

The role requires leadership of front desk staff, collaboration with housekeeping and accounting, and adherence to SOPs. Candidates should have strong customer service, supervisory experience, and proficiency with Windows and Microsoft Office.