Hotel General Manager: Profit, People & Guest Experience

Residence Inn Exton; Exton (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Highgate Hotels L.P. is seeking a General Manager for Residence Inn Exton, PA. The GM will focus on profitability through revenue generation, cost control, guest satisfaction, and staff development, while upholding Highgate standards.

The role covers daily operations, budgeting, and active involvement in sales strategies, client meetings, and leadership development to ensure exceptional service and financial performance.

Qualifications

• 6+ years progressive experience in a hotel or related field; or a 4-year degree with 4–5 years of related experience; or a 2-year degree with 5–6 years of related experience.
• Light work - up to 20 pounds of force occasionally, and up to 10 pounds frequently.
• Must communicate effectively with staff and guests and maintain a warm, professional demeanor.

Responsibilities

• Tour operating departments daily and adjust as needed through department heads.
• Lead weekly staff meetings and training sessions per Highgate standards.
• Meet financial review dates and conduct monthly department manager reviews.
• Oversee budget processes and ensure adherence to standards and policies.
• Drive hotel sales through prospecting, meetings with clients, and account management.
• Participate in MOD coverage and staff development for future leadership.

Skills

Communication

Team Leadership

Hotel Operations

Budgeting

Education

4-year college degree

2-year college degree

Job description

Highgate Hotels L.P. is seeking a General Manager for Residence Inn Exton, PA. The GM will focus on profitability through revenue generation, cost control, guest satisfaction, and staff development, while upholding Highgate standards.

The role covers daily operations, budgeting, and active involvement in sales strategies, client meetings, and leadership development to ensure exceptional service and financial performance.