Hotel General Manager: Revenue, Ops & Guest Experience

Stonebridge Hospitality Management; Washington (District of Columbia); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a General Manager to oversee hotel operations in Washington DC. The role focuses on sales, marketing, and financial performance to meet company standards.

You will manage assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability. The position requires 3–5 years as a GM or 5 years as an AGM in a first-class property, with strong knowledge of revenue management, budgeting, and PMS systems.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management or related field; equivalent experience acceptable.
• 3–5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office.

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.

Skills

Revenue management

Financial analysis

Budgeting

Leadership

Communication

Staff training

Guest service

Operations management

Education

Bachelor's degree in Hotel/Restaurant Management or related field

Tools

Opera

OnQ

MARSHA

IHOTELIER

Job description

Stonebridge Hospitality Management is seeking a General Manager to oversee hotel operations in Washington DC. The role focuses on sales, marketing, and financial performance to meet company standards.

You will manage assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability. The position requires 3–5 years as a GM or 5 years as an AGM in a first-class property, with strong knowledge of revenue management, budgeting, and PMS systems.