Hotel General Manager- Revenue, Guest Experience & Ops Lead

Stonebridge; Phoenix (AZ); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

PTO

Job summary

Stonebridge is seeking a General Manager to oversee hotel operations in Phoenix, driving sales, marketing, and financial performance while ensuring guest satisfaction and staff development. You will manage assets, budgeting, and CAPEX projects, collaborating with ownership and corporate teams to uphold standards.

The role requires leadership, strong revenue management knowledge, and proficiency with PMS systems. Flexibility for evenings, weekends, and travel is expected.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
• Organizational skills to manage multiple tasks and oversee all hotel departments.
• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.
• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
• Must be able to lift and carry objects up to 20 lbs occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays based on operational needs.
• Occasional travel may be required to attend meetings or corporate events.

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.

Skills

Revenue management

Budgeting

Leadership

PMS systems

Microsoft Office

Education

Bachelor’s degree in Hotel/Restaurant Management, Business, or related field

Tools

MARSHA

OnQ

Opera

IHOTELIER

Job description

Stonebridge is seeking a General Manager to oversee hotel operations in Phoenix, driving sales, marketing, and financial performance while ensuring guest satisfaction and staff development. You will manage assets, budgeting, and CAPEX projects, collaborating with ownership and corporate teams to uphold standards.

The role requires leadership, strong revenue management knowledge, and proficiency with PMS systems. Flexibility for evenings, weekends, and travel is expected.