Hotel General Manager - Revenue & Guest Leader

Stonebridge Hospitality Management; Seattle (WA); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness support

Life and disability coverage

Tuition assistance

Travel and lodging perks

Job summary

The General Manager at Stonebridge Hospitality Management oversees the hotel’s operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field.
• 3-5 years as a General Manager or 5 years as an Assistant General Manager in a first-class hotel.
• Strong knowledge of revenue management, budgeting, and financial analysis.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to maximize revenue.
• Assist in annual budget preparation and forecasting operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain margins and meet monthly goals.
• Administer cash handling, accounts payable/receivable, payroll, and other transactions.
• Train staff on guest service procedures and address difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring timely resolutions.
• Recruit, select, and train staff to meet revenue and guest satisfaction goals.
• Maintain hotel condition and oversee preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure policy compliance.

Skills

Leadership

Communication

Revenue management

Budgeting

Education

Bachelor’s degree in Hotel/Restaurant Management, Business, or related field

Tools

Property Management Systems

Microsoft Office

Job description

The General Manager at Stonebridge Hospitality Management oversees the hotel’s operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.