Hotel General Manager — Lead Revenue & Guest Experience

J&P Hospitality Management; Santa Ana (CA); Presencial; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

PTO

401(k)

Descripción de la vacante

J&P Hospitality Management, LLC is seeking a General Manager to lead daily hotel operations, drive revenue, and ensure exceptional guest experiences. The GM will partner with sales, revenue, and regional teams to optimize pricing, inventory, and service quality.

The role requires hands-on leadership, staff development, and strict adherence to budget and brand standards. On-site position with competitive salary and benefits. Must be able to work nights, weekends, and holidays as needed.

Formación

• 2-5 years of General Manager experience.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational and time management skills.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Clear verbal and communication skills.

Responsabilidades

• Manage the hotel according to the business plan and budget, with a strong focus on room sales.
• Deliver consistent sales growth and revenue performance by leading property-level sales initiatives.
• Execute company sales programs and ensure measurable participation and results from staff.
• Work with the Regional Director of Sales to implement market-level strategies, capture local accounts, and drive business-to-business sales.
• Partner with the Revenue Manager to optimize rates, inventory, and pricing decisions that increase market share.
• Achieve and exceed GOP targets compared to budget, last year, and comp sets.
• Review daily, weekly, and monthly performance reports and adjust strategies to remain competitive.
• Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.
• Build relationships with local businesses, competitors, and community groups to promote the hotel.
• Knows area attractions and local services to assist guests and provide excellent hospitality.
• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.
• Ensure rooms meet brand and cleanliness standards through daily inspections.
• Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.
• Train the team on emergency procedures and safety standards in line with OSHA regulations.
• Commitment to keeping guests and staff safe.
• Maintain key control systems for guest and staff safety.
• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).
• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.
• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.
• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.
• Recruit, hire, and train quality staff to build a strong team. Ensures a sales-minded approach to service.
• Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.
• Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.
• Submit accurate payroll data every pay period.
• Coach, develop, and train team members consistently.
• Set clear goals and hold team members accountable for sales and service outcomes.
• Highlight sales opportunities and revenue priorities with team members.
• Conduct performance reviews and use progressive discipline when needed to address performance issues.
• Be knowledgeable in and follow all J&P programs. Implement J&P programs as designed.
• Perform other job duties as assigned.

Conocimientos

General Manager experience

Leadership

Coaching

HR basics

English proficiency

Communication skills

Time management

Educación

High School Diploma

College degree

Herramientas

Microsoft Office

Descripción del empleo

J&P Hospitality Management, LLC is seeking a General Manager to lead daily hotel operations, drive revenue, and ensure exceptional guest experiences. The GM will partner with sales, revenue, and regional teams to optimize pricing, inventory, and service quality.

The role requires hands-on leadership, staff development, and strict adherence to budget and brand standards. On-site position with competitive salary and benefits. Must be able to work nights, weekends, and holidays as needed.