Hotel GM: Lead Guest Experience & Revenue Growth

LBA Hospitality; Tennessee; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a General Manager to lead all hotel operations, including Front Office, Housekeeping, Maintenance and Food & Beverage. The role focuses on delivering exceptional guest experiences, developing associates, achieving financial goals, and maintaining brand standards.

The General Manager will oversee budgeting, payroll, and operational controls, while ensuring compliance with company policies and safety requirements. On-site leadership with travel as needed.

Qualifications

• Minimum high school diploma; bachelor’s degree preferred.
• 3+ years hotel management with budget responsibility.
• 5+ years supervising 15+ associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.
• Proficiency with Microsoft Office.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain staffing levels and promote a positive workplace culture.
• Develop and execute financial objectives while managing budgets and payroll.
• Monitor performance to improve revenue and profitability.
• Ensure compliance with policies, standards, regulations, and safety.
• Inspect guest rooms, public areas, and grounds for cleanliness and safety.
• Oversee scheduling, payroll, inventory, and purchasing.
• Resolve escalated guest concerns professionally.
• Maintain community relations.
• Perform other duties as assigned.

Skills

Hotel operations

Budget management

Staff supervision

Leadership

Customer service

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

LBA Hospitality is seeking a General Manager to lead all hotel operations, including Front Office, Housekeeping, Maintenance and Food & Beverage. The role focuses on delivering exceptional guest experiences, developing associates, achieving financial goals, and maintaining brand standards.

The General Manager will oversee budgeting, payroll, and operational controls, while ensuring compliance with company policies and safety requirements. On-site leadership with travel as needed.