Hotel General Manager: Lead Guest Experience & Operations

Extended-Stay-Hotel; Lower Melville (NY); Vor Ort; USD 63.000 - 70.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program with discounts

Zusammenfassung

Extended Stay America in Melville, NY, is seeking a hotel management professional to oversee overall guest experience and staff leadership. The role focuses on achieving guest satisfaction targets, financial goals, and upholding brand standards while maintaining a positive workplace culture.

The position involves leading associates, coordinating operations, and ensuring room readiness, cleanliness, and safety while driving continuous improvement and guest relations.

Qualifikationen

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass a motor vehicle check.

Aufgaben

• Ensure guest satisfaction targets and maintain the hotel's reputation.
• Lead and train associates to meet standards and policies.
• Oversee housekeeping, public areas, and prevent issues before they occur.
• Recruit, interview, and onboard staff following company procedures.
• Communicate with guests, associates, and supervisors professionally to ensure smooth operations.
• Manage labor, budgeting, and procurement within policy.
• Monitor daily operations and lead team meetings to drive performance.

Kenntnisse

Basic computer skills

Task prioritization

Staff management

Spanish language

Ausbildung

2-year degree

Jobbeschreibung

Extended Stay America in Melville, NY, is seeking a hotel management professional to oversee overall guest experience and staff leadership. The role focuses on achieving guest satisfaction targets, financial goals, and upholding brand standards while maintaining a positive workplace culture.

The position involves leading associates, coordinating operations, and ensuring room readiness, cleanliness, and safety while driving continuous improvement and guest relations.