Hotel General Manager: Guest Experience Leader

Extended Stay America; Peabody (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

Extended Stay America seeks a dedicated General Manager to lead hotel operations in Peabody, Massachusetts. This role is pivotal in ensuring guest satisfaction, managing operational goals, and providing leadership to hotel staff.

The ideal candidate will have at least three years of hospitality management experience, alongside a commitment to upholding high standards for guest experiences. Excellent communication skills and basic computer literacy are essential.

The position offers a vibrant working environment with competitive wages and comprehensive benefits.

Qualifications

• Minimum three years related hospitality management experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.
• Basic knowledge of computers and software including email and spreadsheets.

Responsibilities

• Ensure guest satisfaction targets are met and upheld.
• Oversee the hiring and training of new associates.
• Manage financial goals and overall property reputation.

Skills

Customer experience

Hospitality management

Staff management

Spanish (conversational)

Education

2-year degree (preferred)

Tools

Spreadsheet software

Word processing software

Job description

Extended Stay America seeks a dedicated General Manager to lead hotel operations in Peabody, Massachusetts. This role is pivotal in ensuring guest satisfaction, managing operational goals, and providing leadership to hotel staff.

The ideal candidate will have at least three years of hospitality management experience, alongside a commitment to upholding high standards for guest experiences. Excellent communication skills and basic computer literacy are essential.

The position offers a vibrant working environment with competitive wages and comprehensive benefits.