Hotel General Manager: Guest Experience & Team Leader

Extended Stay America; New York (NY); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Extended Stay America is seeking a property leader to drive guest satisfaction and oversee daily hotel operations in New York. The role partners with the District Manager to optimize associate performance, coach staff, and enforce company policies.

You will onboard new teammates, manage cash handling, maintain brand standards, and monitor labor with productivity reports. A successful candidate has hospitality management experience and strong communication skills, including some Spanish.

Qualifikationen

• Read, write and speak English and comprehends basic instructions.
• Write in an effective and grammatically correct manner to generate memos.
• Present information in one-on-one and small group settings to customers and associates.
• Communicate professionally with guests, associates, supervisors, and others.
• Conversational Spanish would be beneficial.

Aufgaben

• Promote 100% commitment to guest experience.
• Resolve guest issues aligned with company goals.
• Maintain high cleanliness and brand standards across rooms and public areas.
• Lead daily team meetings and communicate hotel needs.
• Onboard and train new associates to policy and training programs.
• Manage labor costs and utilize productivity reports to stay within budget.
• Ensure cash handling procedures and guest balances are collected.
• Uphold ESA standards and policies at the hotel level.

Kenntnisse

Guest service

Team leadership

Communication

Problem solving

Spanish language

Ausbildung

Associate degree preferred

Jobbeschreibung

Extended Stay America is seeking a property leader to drive guest satisfaction and oversee daily hotel operations in New York. The role partners with the District Manager to optimize associate performance, coach staff, and enforce company policies.

You will onboard new teammates, manage cash handling, maintain brand standards, and monitor labor with productivity reports. A successful candidate has hospitality management experience and strong communication skills, including some Spanish.