Hotel General Manager: Guest Experience & Team Leader

Extended Stay America; Melbourne (FL); On-site; USD 53,000 - 76,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

Extended Stay America is seeking a General Manager in Melbourne, FL to drive guest satisfaction and overall hotel performance. You will lead a team, uphold ESA brand standards, and manage operations from front desk to housekeeping.

The role emphasizes guest experience, associate development, and financial targets, with a focus on continuous improvement and a positive work environment.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass a motor vehicle check.

Responsibilities

• Demonstrates commitment to providing the best possible guest experience.
• Ensures guest issues are resolved per company goals and brand standards.
• Maintains rooms and public areas to high cleanliness levels.
• Onboards and trains associates; enforces ESA training compliance.
• Leads team meetings; coaches and enforces company policies.
• Manages labor and cash, ensuring purchases stay within budget.
• Drives performance using KPIs and daily productivity reports.
• Maintains brand standards and pursues continuous improvement.

Skills

Customer experience

Leadership

Staff management

Guest relations

Education

2-year degree

Tools

Email

Word processing

Spreadsheets

Job description

Extended Stay America is seeking a General Manager in Melbourne, FL to drive guest satisfaction and overall hotel performance. You will lead a team, uphold ESA brand standards, and manage operations from front desk to housekeeping.

The role emphasizes guest experience, associate development, and financial targets, with a focus on continuous improvement and a positive work environment.