Hotel General Manager: Guest Experience Leader

Extended Stay America; Lower Melville (NY); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in New York seeks a General Manager to lead the hotel and drive guest satisfaction while achieving financial goals and upholding brand standards. You will provide direction to property associates and create an exceptional workplace culture.

You will oversee staffing, training, operations, and daily performance to ensure the property delivers outstanding guest experiences and maintains ESA brand integrity across all areas.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.
• Conversational or proficient in Spanish is preferred.

Responsibilities

• Provide leadership to hotel associates and drive guest satisfaction.
• Ensure rooms and public areas meet brand standards and cleanliness.
• Oversee recruitment, interviewing, and hiring procedures.
• Onboard and train new associates with ESA University training.
• Manage labor costs and scheduling to align with brand standards.
• Lead daily team meetings and communicate hotel needs to improve performance.

Skills

Hospitality management

Customer experience

Staff supervision

Spanish language

Education

Two-year degree

Tools

Email

Word processing

Spreadsheets

Job description

Extended Stay America in New York seeks a General Manager to lead the hotel and drive guest satisfaction while achieving financial goals and upholding brand standards. You will provide direction to property associates and create an exceptional workplace culture.

You will oversee staffing, training, operations, and daily performance to ensure the property delivers outstanding guest experiences and maintains ESA brand integrity across all areas.