Hotel General Manager — Guest Experience Leader

Extended Stay America; Town of Huntington (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Extended Stay America is seeking a General Manager to oversee hotel operations in Huntington, NY area. The role focuses on delivering outstanding guest experiences, achieving financial goals, and maintaining ESA brand standards.

The GM leads property associates, ensures staff compliance with training programs, and drives a positive workplace culture. The successful candidate will manage recruitment, onboarding, daily operations, and guest issue resolution, while maintaining budgetary discipline

Qualifications

• Reads, writes and speaks English.
• Writes clear memos and correspondence.
• Presents information clearly in one-to-one and group settings.
• Communicates professionally with guests, associates and supervisors.

Responsibilities

• Lead hotel operations to ensure guest satisfaction and brand standards.
• Recruit, interview, screen, and hire staff according to company procedures.
• Onboard and train associates with company trainings.
• Manage labor and cash controls in line with budgets.
• Conduct daily team meetings and communicate updates to staff.
• Ensure rooms, public areas and grounds meet cleanliness and brand standards.
• Oversee guest experience and respond to issues promptly.

Skills

English fluency

Professional communication

Business writing

Spanish (basic)

Education

Associate degree

Tools

Microsoft Office

Job description

Extended Stay America is seeking a General Manager to oversee hotel operations in Huntington, NY area. The role focuses on delivering outstanding guest experiences, achieving financial goals, and maintaining ESA brand standards.

The GM leads property associates, ensures staff compliance with training programs, and drives a positive workplace culture. The successful candidate will manage recruitment, onboarding, daily operations, and guest issue resolution, while maintaining budgetary discipline