Hotel General Manager: Elevate Guest Experience

Shamin Hotels, Inc.; Richmond (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Shamin Hotels is seeking a Hotel General Manager in Richmond, Virginia, to oversee all hotel operations, drive guest satisfaction, and maximize profitability. This role leads multiple departments, sets service standards, and reports to the executive team.

The GM will manage budgeting, RevPAR, and performance metrics, while fostering a positive culture, growth opportunities, and community relations. Excellent leadership and hospitality experience are essential.

Qualifications

• Experience leading hotel operations and managing multiple departments.
• Ability to develop budgets, monitor RevPAR and guest satisfaction.
• Proven leadership and people-management skills.

Responsibilities

• Lead hotel staff and department heads to align with goals.
• Oversee front desk, housekeeping, F&B, maintenance and more.
• Ensure exceptional guest service and handle complaints promptly.
• Develop and manage annual budget and cost controls.
• Drive sales, marketing, and corporate client relations.
• Ensure compliance with laws and quality standards.
• Plan long-term strategy for growth and rebranding.

Skills

Leadership

Team management

Customer service

Operations coordination

Job description

Shamin Hotels is seeking a Hotel General Manager in Richmond, Virginia, to oversee all hotel operations, drive guest satisfaction, and maximize profitability. This role leads multiple departments, sets service standards, and reports to the executive team.

The GM will manage budgeting, RevPAR, and performance metrics, while fostering a positive culture, growth opportunities, and community relations. Excellent leadership and hospitality experience are essential.